Frequently Asked Questions
Answers to all your questions about 8mbt
From opening an account to withdrawing via bKash, bonus wagering to responsible gaming — get clear answers to 8mbt's most frequently asked questions.
8mbt ensures a safe and fast online betting experience for players in Bangladesh. Below we have arranged answers to your most frequently asked questions across five key sections: account registration, deposits and withdrawals, game rules, bonus terms and conditions, and responsible gaming. If you cannot find your question here, our 24/7 live chat support is always ready.
Section 01
Account and Registration
Common questions about opening, verifying, and managing your account at 8mbt.
To open an account at 8mbt you need an active mobile number, an email address, and your full name. The registration process is handled entirely in English. Fill in the form with accurate details and your account will be active within a few minutes.
8mbt strictly enforces a 21+ age limit. Only people who are 21 years of age or older may open an account and bet or play games on the platform. If you provide an incorrect date during age verification, your account may be suspended.
No, each person may open only one account. Creating multiple accounts is against 8mbt's rules and is treated as bonus abuse. In such cases both accounts may be closed and the balances forfeited.
On the 8mbt login page, click the "Forgot password?" option and enter your registered mobile number or email. A verification code will be sent — use it to set a new password. If you have trouble, get help via live chat.
Before large withdrawals, 8mbt may verify your identity. Submit a photo of your national ID card or passport along with a selfie to complete the KYC process. This keeps your account secure and helps prevent fraud.
Section 02
Deposits and Withdrawals
Timing, minimum limits, and processes for depositing and withdrawing money via bKash, Nagad, Rocket, and Upay.
The minimum deposit at 8mbt is ৳100, and this applies equally across all payment methods — bKash, Nagad, Rocket, and Upay. Players with a small budget can get started easily.
Deposits to an 8mbt account via bKash are usually instant — meaning your balance is credited within a few seconds of completing the transaction. Network issues may occasionally cause a slight delay, but it generally takes no longer than 5 minutes.
At 8mbt, withdrawals through all mobile banking methods including Nagad are generally completed within 5 to 30 minutes. There may be a small delay during peak hours. If it takes more than 30 minutes, contact live chat.
The minimum withdrawal amount at 8mbt is ৳1,000. The same rule applies for Rocket and Upay. Before withdrawing, make sure your balance is above this limit and any active bonus wagering has been completed.
8mbt does not charge any transaction fees itself. However, bKash or Nagad's own service charges may apply, as set by the respective mobile banking operator. The amount received on withdrawal may be slightly lower due to mobile banking deductions.
Yes, 8mbt supports both Rocket and Upay. From the cashier page, choose your preferred method, enter the amount, and send money from your mobile banking app to the number shown. The minimum deposit is ৳100.
Section 03
Games and How to Play
Questions about cricket betting, slots, live casino, RTP, and playing games on mobile.
For BPL betting at 8mbt, go to the Sports section and select a BPL match from the Cricket section. You will find various markets — match winner, toss, total runs, or top batsman. Enter the amount on the bet slip and confirm. In-play betting is also available.
RTP, or Return to Player, is a theoretical percentage that indicates how much a game pays back over the long term. For example, a 96% RTP means there is an average chance of getting back ৳96 for every ৳100 wagered. This is an average — results in any single session may vary.
Yes, 8mbt is fully mobile-friendly. You can play easily from any smartphone browser on Android or iOS. Slots, live casino, and sports betting all work equally well on mobile. Enjoy the full platform without downloading a separate app.
The 8mbt live casino section offers the chance to play with real dealers via live streaming. Roulette, baccarat, and live blackjack are available on Ezugi and Evolution Gaming tables. You will get the best experience with a good internet connection.
8mbt uses content only from established and accredited game providers such as PG Soft, Pragmatic Play, JILI, and Spribe. Games from these providers are powered by Random Number Generator (RNG) technology and are independently tested, so results are completely random and impartial.
Section 04
Bonuses and Promotions
Details on the welcome bonus, wagering conditions, cashback, and VIP benefits.
8mbt offers a 100% bonus on the first deposit, up to ৳20,000. That means if you deposit ৳5,000 you will receive ৳5,000 as a bonus. The bonus is added automatically — no separate application is needed. It applies to the first deposit only.
A 20x wagering requirement means you must place bets totalling 20 times the bonus amount before you can withdraw it. For example, if you receive a ৳2,000 bonus you must complete ৳40,000 in total bets. After that, winnings from the bonus become withdrawable. Specific games may count toward wagering at different rates.
The 8mbt VIP program has five levels: Bronze offers 0.3% weekly cashback, Silver 0.6%, Gold 0.9%, Platinum 1.2%, and Diamond up to 1.5%. Play regularly to move up to higher levels and enjoy more cashback every week.
Generally only one bonus can be active at a time. Before taking a new bonus, complete the wagering conditions on the current bonus or cancel it. The specific rules for holding multiple bonuses at once are stated in 8mbt's terms and conditions.
Yes, the 8mbt welcome bonus can be used in both slots and sports betting, however the wagering contribution rate may differ by game. Before using the bonus for cricket or BPL betting, read the detailed terms on the promotions page.
Section 05
Security and Responsible Gaming
Important questions about data protection, SSL, self-exclusion, and the 21+ age limit.
Yes, 8mbt uses SSL encryption technology to keep all personal and financial information secure. Your password, payment details, and transaction records are never sold or shared with third parties.
Yes, 8mbt takes responsible gaming seriously. If you feel your gaming habits are getting out of control, contact live chat to apply for a temporary or long-term self-exclusion. Our support team is available 24/7 to process this.
8mbt always supports responsible play. For gaming problems, contact the Bangladesh National Mental Health Helpline at 16789. You can also get support through 8mbt's live chat — we will help connect you to the right resources.
No, not under any circumstances. 8mbt is for people aged 21 and above only. Opening or using an account by anyone under age is strictly prohibited. Parents may want to consider using parental control software on shared family devices.
As part of responsible gaming, 8mbt offers the option to set deposit limits. If you would like to set a daily, weekly, or monthly deposit limit, let our team know via live chat. This helps you enjoy the entertainment while staying within your budget.
Still have questions?
Get in touch with support
Our Bengali-speaking support team is by your side 24 hours a day, 7 days a week.
Chat with us on live chat